Frequently Asked Questions

We have developed extensive systems and infrastructure to ensure our entire process

takes 2 weeks from or less in almost all cases “as-is” to an empty home. Size of the

estate, general condition of the property and volume of items are factors that can alter

the timeline. We set your home up like a retail boutique style shop environment to

ensure the best performance of the sale. We go room by room to clean, organize, stage

and individually price items for sale. The home is transformed into a retail experience

with thoughtfully designed customer flow and safety.

During the sale, we control the number of customers allowed into the home at one time.

We typically have 1-2 entrances/exits to optimize flow and eliminate security risks.

Register EZ-up and customer hold table area are typically in the driveway or best area

for overseeing entrance/exits. We have a dedicated cashier and a dedicated price

check/subtotal associate at the front end to ensure low check out times and multiple

eyes on items sold and double check pricing. We accept cash, credit/debit cards and

other electronic payments through our Square Point of Sale System. If there are high

end items or jewelry this will be adjacent to the register with a dedicated associate.

Jewelry or high-end items are not released or able to be “reserved” until paid for. In

addition to front end staff we have at least 2 or more associates circulating the interior

and exterior of the home to ensure customers are not violating sale area boundaries,

help with customer service tasks, make sales and incentivize deals if possible. Off limits

areas are clearly marked off and there is signage throughout the home with

terms/conditions and caution areas for steps/stairs etc.

We take extra precautions to ensure customer safety and employee safety during the

entire process. Signs and caution areas are clearly marked. We provide temporary

security systems with police monitoring to guard against break-ins. Additionally we do

not post the address of your sale publicly until the morning of the sale to ensure privacy

and safety. We can also optionally install temporary security cameras throughout the

home if desired. We have 360 degree recording at the front end/register area during all

sale hours. Whenever possible we secure valuables in a safe or lockbox until sale hours

or we can provide secure offsite storage until the time of sale if desired. In addition to all these protocols, we also carry $2M general liability coverage, workers compensation

insurance and a state surety bond to give coverage to your estate.

We do offer a few alternatives to public onsite sales. We can do appointment only sales,

online sales or in some cases offer an immediate cash buy-out option. Cases are

assessed individually, we have the resources to offer immediate buy-outs and can

quickly assess items with a cash offer made within 48 hours in most cases.

We can in some cases facilitate an online private sale or live online auction. Bids can be

placed by verified buyers. Appointments will be arranged pick up of items or shipping if

applicable.

Our team of experts has extensive knowledge of multiple market areas including local,

regional and national. Depending on the circumstances and timeline of the sale pricing

can be at fair market value, wholesale market value or liquidation value. We are

typically completing sales on a weekly basis and can rely on experience of prior sales

for current market prices of most items. We regularly research market prices through

various online resources as well as professional database subscriptions/pricing guides

for collectables, antiques and other items. We don’t know everything but we have

developed an extensive network of different specialty appraisers, experts, collectable

authorities, jewelers, and dealers to assist us in valuing certain items or providing

secondary opinions of value.

We offer a number of options post sale; in most cases our clients require a cleanout and

empty home after the sale which we can complete usually last day of sale or within 48

hours of the last sale day. Depending on what items are left and your timeline, we can

arrange or provide a list of donation vendors that can remove certain items. We can

also leave the unsold items if you prefer to handle post sale yourself.

Depending on the format of your sale, in general you will receive a check delivered

within 10 days or sooner after the conclusion of the sale. We also include a complete

register report that details categories of items sold as well as a line-item transaction

amount with date/time stamp.